Our website accepts major payment methods. Currently available payment methods include ShopPay, Visa, Visa Debit, MasterCard, PayPal, Apple Pay, and Affirm.
Our payments are built on the Shopify platform, which is regulated and very secure.

We have partnered with Klarna and Affirm to bring you the following Pay Later options:

- Pay Later in 30 Days

- Pay Later in 3 Instalments

For more details on these payment options with user terms and conditions, please visit the official website of Klarna[https://www.klarna.com/us/] and Affirm[https://www.affirm.com/].

Your personal data is handled in accordance with applicable data protection laws and in line with the information provided in the Banks’ privacy statement.

Once you have placed your order, you will receive an official order confirmation email from Raphae. Please check your junk mail or spam folders if you can’t find it. Otherwise, please send us mail at customercare@raphae.com and we will be able to re-send your confirmation email to you.

Currently we work with our carrier partner USPS ,DHL,UPS to ensure the safety and timely delivery. For shipping countries and timeframes please refer to our Shipping portal for more information.

We accept cancellation or address change within 24 hours upon order. However, after an order has been placed over 24 hours we're unable to make any changes or cancel the order.

Please email us at customercare@raphae.com with your order number.

If you have any questions about your invoice, please contact us at customercare@raphae.com quoting your order number. We will be more than happy to help answer any questions or resolve any problems.

We currently open up shipping to some international countries and prices are shown in local currency when you select the shipping country. To find shipping information on your destination, please visit our Shipping page for more details.

We offer a 30-day exchange policy upon receiving. Please refer our Exchanges & Returns portal for detailed information.

Our policy lasts 30 days from receiving the item. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 7 business days. The credit will be applied to your original method of payment.

We offer a two year warranty on every piece of jewellery and home décor. If a piece is broken or discoloured due to a manufacturing defect, we are happy to offer a free warranty as long as it is within two years of receiving the product.

Raphae unveils an exclusive line of scented jewelry, meticulously designed to preserve the aesthetic allure of our creations. The fragrance within our jewelry lasts for over two months. Committed to delivering an exceptional olfactory experience, we carefully select premium materials from reputable sources. Our fragrances are based on pure essential oils extracted from high-quality plants or essential oil perfumes with an oil concentration of around 30%, providing a soothing essence. For instance, the exquisite Lavender we source from top-notch fields in France ensures compatibility with pets and children.

We offer a variety of scents for you to choose from, or you can choose unscented options. If you have preferences for both fragrance and style, it brings a dual delight to your visual and olfactory senses. Stay tuned for more scent options as we continue to update our collection.

In addition to regular jewelry care guidelines, it is important to avoid applying untested personal perfumes to fragrance jewelry to prevent rapid discoloration. If you find the scent has diminished, under the guidance of a professional essential oil expert, you may add your preferred non-corrosive pure essential oil. Avoid adding any carrier oils to prevent clogging, and it is recommended to add 3-5 drops of pure essential oil using a dropper each time.

Attention:

If corrosion or damage to the jewelry occurs due to the addition of unidentified liquids for personal use, we are not responsible for the warranty and maintenance of such products. Additionally, any adverse effects resulting from the voluntary use of essential oils are not our responsibility.